Poor Response to a Sensitive Employee as Brokerage for Cancer Treatment

We at Johnson Crane Hire have been using Alexander Forbes as a brokerage to assist with medical aid queries for our employees. Recently, one of our employees required assistance in obtaining authorization from Bonitas Medical Aid for cancer treatment, but the treatment was declined. We then requested assistance from Alexander Forbes in obtaining authorization, but we have received very little response and our calls have either been dropped or not answered.

As a result, our employee is now facing the holiday season with no answer on the matter, no confirmation on the treatment, and no response from either Bonitas or the brokerage on this sensitive issue. We are extremely disappointed with the situation and the lack of support from Alexander Forbes.

We value our employees and expect the same level of care and attention from our providers. Due to the poor treatment we have received in this case, we have decided to terminate our relationship with Alexander Forbes.

We hope that this situation can be resolved in a timely and satisfactory manner.