MP
Masego P
1 reviews | Active since Sept 2019
19 Mar 2026, 11:17
Poor process and poor communication
I have submitted my exit claim and my application is still standing on verification stage. Ive called several times and even send an email of my identification. But no response and no update on my application. They dont comply with their turn around time and the financial advisor assigned to my case doesnt even follow up. Im so frustrated as i cant get any way forward with my claim
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Alexander Forbes Financial Services's replyOfficial
19 Mar 2026, 13:33Dear Masego
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply19 Mar 2026, 13:33
Official
Dear Masego
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience