MZ
Marius Z
1 reviews | Active since Jul 2022
13 Aug 2024, 11:31
Poor poor service
On 25 July2024 I requested for transaction details regarding my AFRIS Living Annuity to be made available on the "new" AFConnect website., since I was receiving an error (incorrectly) stating that there was no transactions for the past 3 months, despite me being a member since March 2024. The request for this to be done was sent through to the web developers to rectify. 6 August I requested an update as the issue was still not fixed, and to date I have not received any update nor response regarding this issue.
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Alexander Forbes Financial Services's replyOfficial
13 Aug 2024, 11:44Dear Marius,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Aug 2024, 11:44
Official
Dear Marius,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations