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Mpho M
1 reviews | Active since Mar 2022
04 Sept 2024, 12:15
Poor, poor service!!
The system was supposed to be up and running since the 3rd. It's the 4th and we still can't log on the system. Talk about non service.
And the only communication is that they're experiencing high traffic volumes. Like you didn't know there will be such. No one thought to prepared for such?
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Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 13:18Dear Mpho
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 13:18
Official
Dear Mpho
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations