lS
lynette S

1 reviews | Active since Sept 2017

15 Jul 2019, 12:21

POOR POOR SERVICE

Nadia Goss Member Number: M***0

I want to complain about ALECXANDER FORBES!!!

My claim was submitted on 3/06/2019 with ALEXANDER FORBES and received an sms the money will be paid in the next 6 weeks…

This morning I followed up AGAIN after numerous phone calls and all that is updated on their system is “Claim received” nothing else happened on this claim.

6 weeks Passed already! This is unacceptable and unprofessional lying and say 6 weeks and now we are going for week 7.

Khanyi Ngwenya that deal with my stuff don’t respond to any emails or update the system.

Please help!!!!!

Kind Regards, Nadia Goss Malan, Pauley and Partners Tel: *** Fax: ***

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Jul 2019, 12:23
Official
Dear Lynette S


Thank you for taking the time to advise us of the delays in your claim.


I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.


I will investigate into your query and provide feedback with the contact details provided.


                                                   


Kind Regards,


 


Client Services


KN