Poor poor service!

I claimed on June and 07 August i got an sms from Alexander Forbes acknowledging that they received my claim and it will be processed in the next 4 weeks, it is now 12 September and I’ve been calling them endlessly…at 1st i was told that it will be in by the 6th September as it was transferred from a different bank and i was advised to call back if i haven’t received it! I called back and i was given another turnaround time of 48 hours. I called again for the 3rd time being told that the are involving the team leader as they also don’t know what the delay is about.

The inconvenience that I have encountered and that i still encounter because of the funds setback, everyone that i know that claimed got their money and the sad part is all 5 claimed after me! There is no valid reason or whatsoever that they are giving me! This is really frustrating 3 full months without any income, i have debts who are now in arrears, policies that are about to lapse, children who has needs and a life to live. Alexander Forbes is so inconsiderate!