Poor-performance.

I am writing on behalf of my partner who doesn't even have airtime left to review. He has been waiting on his compensation since November, dealt with a lady called Sandy. He went through so much trouble printing, signing and re-scanning documents she requested just to be left pennyless over christmas. His children has nothing to wear and schools are opening, now there is stationary and fees too. In the meantime the employees at Alexander Forbes are not bothered, spending a lovely holiday with their families while others suffer. At this point he doesn't have any airtime to call them. Surely this company has not got the best interest of theur clients at heart. He can't even check his claim status on whatsapp as it says he is no longer a client whixh means the process should be completed and signed off but the money is not in. I thought that a business of this status and calibre would have all their ducks in a row but the performance is non-existant. I would never recommend anyone to use this company.