Poor handling of two pot claims

I have been strugglng to access Alex Forbes since the 3rd Sept , you try the app its high volumes , whats app is closed and the phone takes you to an answering machine which then directs to you the highly conjested Website/app. I finally subimitted a claim 7 Sept at unGodly hours and now my claim is stuck on claim registered . This is terrible service Alex Forbes , please contact me and give me feedback on my claim . I didnt even get an email or text confirmation of my claim .. I changed my number but the old one still appears on the app. Call me so we can finish this thing no one has time to run around after you guys .