Poor financial services

Signed my withdrawal claim on the 26th of August but my claim was only placed on the 2nd of November then was sent an email that payment would reflect on my account the next 14 days but 14days has pasts and but no payment when i call their office they say my claim is still under tax directives but on their app is says payment processed what

Irritates the most with alexforbes is that its so easy for them to deduct money but when its time to payout its very hard they have lack of communication and also fail to handle matters