POOR FEEDBACK AND PATHETIC FSCA

I have never experienced a financial service provider as this ****py one, recently moved from Liberty to this non existent service. They have *********** client relations officer who cant even use a correct email.....i have recently put a claim for my investment and all im told its in process, i called a week later only to find out that its pending, i was told i would be updated in two days, still nothing.All im told is that i have to wait 4-6 weeks , what standard procedure is this? they have no customer service and dont give a damn about people, they are also poor at offering help or aid , and now its a new trend of not keeping a client updated of a claim procedure? i even contacted the hieracy his just as useless....this place is a joke.