Poor disgusting services from Alexander Forbes

My sister passed away on the 27/06/2025 worked for Netcare for 18 years and still no payment of any communication from Alexander Forbes on how far they are with the claim. Very poor services from them sending people from pillar to post when doing enquiries about your own money that needs to be paid to you. I was supposed to receive payment on the 17 October spoke to a lady Nkuleleko Zuma on the 17 September called me from ***. I called her last week on the 17/10/2025 reassured me that she will call me back in 5 min I’m still waiting for her call. I’m calling her everyday ignoring my calls. I’ve called Alex Forbes call centres spoke to different consultants with no luck they don’t know what I’m talking about they not the right department to talk to give me email addresses that’s not working that comes back to me. They not doing me a favour to pay me out for my sisters hard earned money her money was deducted every month on a regular basis and now we are unable to get her money.