Poor disgasting service

This is very disappointing. My 2 pot claim for 14days on claim registration. No information if they need additional documents. No valid email adress. Try to send documents to 2 different email addresses. On automatically replay that this email adress is disconnected. Other one invalid email adres. When you phone the telephone nr. They just give you options and then disconnected. I am desperate now whith this bad service. I applyed the 4 of Sept 14 days stuck at one place. Maybe we much take this to a further level, like the Ombudsman.