SM
Simiso M
1 reviews | Active since Oct 2024
14 Nov 2025, 17:14
Poor Delayed Process
Extremely Unhappy With the Service
I am extremely unhappy with the service I have recieved . My claim was registered on 09 September 2025, and the tax application was completed. The claim has been stuck on “Payment” for a week.
When I enquire , I was told that once there is a Payment Date, the funds should be paid within 2 days.
On Monday, the Payment Date showed 10 November. Yesterday it suddenly changed to 12 November. Today is 14 November — still no payment.
Every time you phone, you get a different story, and there seems to be no consistency or accountability. Do the people working there actually know what they are doing? This level of service is completely unacceptable.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
17 Nov 2025, 08:23Dear Simiso,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Best regards,
Alexander Forbes Financial Services's reply17 Nov 2025, 08:23
Official
Dear Simiso,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Best regards,
SM
Simiso M's updateReviewer Update
18 Nov 2025, 08:39 Good Day Amogelang, Can I please get an update on when the funds are going to be released. My fathers file has been with your offices since mid August and its now November. I don’t understand why your payments team have the file for 2 weeks ?
SM
Simiso M's update18 Nov 2025, 08:39
Reviewer Update
Good Day Amogelang, Can I please get an update on when the funds are going to be released. My fathers file has been with your offices since mid August and its now November. I don’t understand why your payments team have the file for 2 weeks ?