Poor Customers Service

Exceptionally Poor Operating Standards We have been contacting AF since the begining of the 2026 Tax Season via email. Requesting a Tax Certificate. This is legal obligation as a 3rd party to make such documents available. Cant excces the document online. AF automated reply keep on asking for the same information. AF will tell you their clients is important to them, but it does not seem like it is. it is time for SARS, FSCA, PRUDENTIAL AUTH, JSE, OMBUD and Amabugane to actually investigate what is going on at Alexander Forbes, under what is causing the delays in providing legally oblidged documents, processing of claims, pension/provident payout, do they actually have the money to process claims.