POOR CUSTOMER SERVICES

Item: Alexander Forbes Financial Services
Rating: 1
Author: Martin M

Alexander forbes is not prioritizing their clients, i spoke to their call centre agents on the 25 june 2024 around 15h40 and i asked to be transfered to currin willemse unfortunately i couldn't get hold of her because "I WAS TOLD THAT SHE IS BUSY" but as soon as possible she will keep me in touch.

I gave my information to the agent such as: NAME and SURNAME, ID, ADDRESS, CELL NUMBER and REASON FOR MY CALL, but up until today i never recieved any kind of communication from them.

When i phoned my HR she told me that every required Document regarding my claim was SUCCESSFULLY submitted to the person who is responsible with our claims which is CURRIN WILLEMSE.

I NEED MY MONEY BY NEXT WEEK!!!!!!!!

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Replies (1)

Alexander Forbes Financial Services's replyOfficial

12 Aug 2024, 08:20

Dear Martin

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards

Customer Insights and Escalations

Alexander Forbes Financial Services's reply12 Aug 2024, 08:20

Official