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JR
Jonathan R

1 reviews | Active since Aug 2015

26 Apr 2019, 16:13

Poor Customer Services

Good Day,

I would like to lodge a formal complaint and require details to escalate to either short term or long term ombudsman.

I have been taken from pillar to post from the 2nd of April to date after resigning from my previous company and not being properly informed of process regarding contact details and have been spending alot of money on wasted calls and this has put me in a financial loss as I have relocated to jhb and requested the funds to assist for relocation costs.

This situation has left me destitute and without an income as I have only just started the new job and dont have an income till 20th May.

I am utterly disgusted at the manner in which my previous employer after 5 years of service giving me the wrong details to a ***** line for Alexander Forbes and Alexander Forbes informs me they havent received any feedback from HR, I was informed to contact who exactly?no details I have to do all this on my own?

I don't even know how much is due to me no one can assist, tax implications and so on.

Please fix this issue urgently and provide details to escalate further as I have been asking over and over to do the withdrawal form myself since Talksure Trading HR department also won't assist.

Jonathan Reddy ********** 120083 073****204

0
Replies (4)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Apr 2019, 16:38
Official
Dear Jonathan,

Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
JR
Jonathan R's update30 Apr 2019, 11:24
Reviewer Update
Hi to whom it may concern, let me explain again to clear the confusion. The previous employer and HR department refuses to assist as they have advised they sent through the request to Alexander Forbes on the 2nd april 2019. They have advised that since I'm not an employee any more they are unable to assist. This is exactly the problem I'm havin going back and forth and yet again alexander Forbes sent another email as per below : Dear Johnathon. Thank you for contacting the Alexander Forbes Helpdesk. Kindly be advised that you unable to withdraw funds from your previous employer (Talksure) without an instruction, please contact the Human Resource Department at the Company as we are unable to start the process without those requirements. Should you have any further queries, please do not hesitate to contact us either on ***or at ********** Kind Regards, Sibusiso Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel +27 11 ********** l Fax +27 11 ********** l **********
JR
Jonathan R's update30 Apr 2019, 11:25
Reviewer Update
What is so difficult about withdrawing my funds ? It's going to be a month in 2 days time does it take that long to to request? this means it will take another month to process payment?
JR
Jonathan R's update23 May 2019, 12:36
Reviewer Update
These documents were sent by my previous company 52 days ago to date I have sent numerous emails and have never once been given the decency of a curteosy call to resolve the issue but as soon as I make contact with the pension fund adjudicator it seems important to make contact with me.
I highly suggest you contact the company responsible for sending you my documents to resend as I have no respect for your company and its misadministration to date and gross negligence which has put me in financial crisis since I left.