NN
Nkosilathi N
1 reviews | Active since Aug 2018
15 Sept 2021, 08:22
POOR CUSTOMER SERVICE - UNPROFFESSIONAL
Poor customer services
AF submitted wrong figures to Sars and this caused a Tax directive, i have called several time s and they don't answer the phones, if you lucky that day and someone answers the phone be ready to be put on hold for more than 20 mins, I sent emails to *** and the only thing i got so far was an automated response that they will get back to me within 3 working days until today I'm still waiting, its been 2 weeks, they are simple failing to submit an IRP5 with correct figures yet they feel they can manage people's retirement funds- SHOCKING-none of the consultants that actually answers phones know they are doing. im highly disappointed in Alexander forbes
Helpful (0)
Replies (2)0
Replies (2)NN
Nkosilathi N's updateReviewer Update
15 Sept 2021, 16:48i got an email from AF after the above complaint and they still sending me another client's information together with my Tax certificate and they are not addressing my actual query,
i just want Alexander Forbes to correct the figures they submitted to sars or just upload a corrected IRP5 SIMPLY
and this is the response i got below
Thank you for your enquiry. This is an automated response from Alexander Forbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to*** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox. Our office hours are from 08:00 am to 05:00 pm, Monday to Friday, excluding public holidays.
i just want Alexander Forbes to correct the figures they submitted to sars or just upload a corrected IRP5 SIMPLY
and this is the response i got below
Thank you for your enquiry. This is an automated response from Alexander Forbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to*** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox. Our office hours are from 08:00 am to 05:00 pm, Monday to Friday, excluding public holidays.
NN
Nkosilathi N's update15 Sept 2021, 16:48
Reviewer Update
i got an email from AF after the above complaint and they still sending me another client's information together with my Tax certificate and they are not addressing my actual query,
i just want Alexander Forbes to correct the figures they submitted to sars or just upload a corrected IRP5 SIMPLY
and this is the response i got below
Thank you for your enquiry. This is an automated response from Alexander Forbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to*** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox. Our office hours are from 08:00 am to 05:00 pm, Monday to Friday, excluding public holidays.
i just want Alexander Forbes to correct the figures they submitted to sars or just upload a corrected IRP5 SIMPLY
and this is the response i got below
Thank you for your enquiry. This is an automated response from Alexander Forbes acknowledging receipt of your e-mail. We endeavor to provide a response within 3 working days. Please note that ALL Switch Forms must be sent directly to*** Please note that ALL Divorce Order Claim Queries must be sent directly to ***. Do not include this mailbox. Our office hours are from 08:00 am to 05:00 pm, Monday to Friday, excluding public holidays.
Alexander Forbes Financial Services's replyOfficial
16 Sept 2021, 17:32Dear Nkosilathi N
Thank you for taking the time to advise us of the service you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-0432
Thank you for taking the time to advise us of the service you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-0432
Alexander Forbes Financial Services's reply16 Sept 2021, 17:32
Official
Dear Nkosilathi N
Thank you for taking the time to advise us of the service you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-0432
Thank you for taking the time to advise us of the service you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-0432