Poor customer service | Lack of interest and knowledge by their own staff

I was hesitant to even give one star out of 5. Very poor customer service. Each time I send an email it takes between 7-10 days to get back to me. The representative maintains their story that they are consulting an admin consultant, like they are the ones with the golden resolution, but in reality, if they just took ONE second of their time they would notice that it is just a simple human error that is resulting in the delay. Where do they hire these people with very little common sense and basic knowledge of the job at hand. The lack of interest and overall lack of basic knowledge tells me a big story here.