TD
Thokozile D
1 reviews | Active since May 2015
17 Dec 2024, 09:34
Poor customer service for my withdrawal
My employer submitted my withdrawal forms on 7/11/24 i was told to wait 4-6weeks which i did regular follow-up by emails and calls in week 4 i logged a complain ..on the 8/12/24 i was told to submitt my documents which i did bust still nothing is happening.Today i called and i was told they are still busy with the claim and it 6 weeks already .Am so unhappy with the service i received from Alexforbes .what will it take for them to just pay out my money ..
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Alexander Forbes Financial Services's replyOfficial
17 Dec 2024, 15:24Dear Thokozile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply17 Dec 2024, 15:24
Official
Dear Thokozile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation