Poor customer service

I have always received excellent services from Alexander Forbes. I have had dealings with them for probably the past 20 years. Unfortunately I had the misfortune to deal with one of their employees: Nivash Harinarain and found her to be most unhelpful and condescending in her attitude to me. The reasons behind her behaviour are beyond my comprehension and as a client are not for me to determine. I have found that Covid appears to have become an excuse for certain employees to disregard customer service. I am rather disappointed by the interaction that I was subjected to.

Employees should be aware of the fact that clients should be advised of decisions that are being made and provide clear reasoning when requested to do so.