FF
Francois F
1 reviews | Active since Sept 2017
29 Jul 2024, 16:17
Poor customer service
This is one of the lowest rated companies on my list. I was contacted by their tracking company with regards to som unclaimed benefits of mine stil sitting with them. We are now entering week 4 after trying to find out what the amount is and every time they say sorry we will escalate the request and wil take up to 3 days to receive a response and then the next week comes. How do you as the company think that this is acceptable?
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
29 Jul 2024, 16:25Dear Francois ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Jul 2024, 16:25
Official
Dear Francois ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
FF
Francois F's updateReviewer Update
03 Apr 2025, 13:05From 29/07/2024 up untill now and my problem with you are stil not resolved. Excuses on excuses. You contacted me for unclaimed benifits from a previous employer. On submision of all the info that I have, you keep on telling me about there is outstanding documents and proof and what not. To me it seems that you rather looking for excuses not to give me the money owed to me. This is *****. I will not recomend any person nor bussines to trade with Alexander Forbes.
FF
Francois F's update03 Apr 2025, 13:05
Reviewer Update
From 29/07/2024 up untill now and my problem with you are stil not resolved. Excuses on excuses. You contacted me for unclaimed benifits from a previous employer. On submision of all the info that I have, you keep on telling me about there is outstanding documents and proof and what not. To me it seems that you rather looking for excuses not to give me the money owed to me. This is *****. I will not recomend any person nor bussines to trade with Alexander Forbes.