TM
Tola M

1 reviews | Active since Jul 2016

29 Jul 2016, 09:46

POOR CUSTOMER SERVICE BY MPHO MKHWA****

<p>I have a huge concern with your Durban office, they never return calls or e-mails. My dad's medical aid is owing, I was assured this would never happen again, by Mpho Mkhwa****. I don't know how this comes about since you pay Key Health what's meant to be due. Can somebody get this sorted out urgently before it gets suspended. He's very old not to have medical insurance on his side.</p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply29 Jul 2016, 10:11
Official

Dear Black-Equine ,

Thank you for taking the time to advise us of the difficulty experienced with one of our divisions.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo