RR
Reevona R
1 reviews | Active since Oct 2024
13 Dec 2024, 09:31
Poor customer service
On 25/10/2024 my employer submitted a withdrawal claim on my behalf, 3 days after I received an sms stating my claim has been registered and I will be paid out between 4 to 6 weeks. Today is 7 weeks and I still haven't got paid. When I called and emailed they told me they waiting last payment allocation....allocation from where? From who? When my last contribution was made on the 25th of Oct 2024. Even on the website I'm unable to track my claim its just blank. It's becoming very frustrating to get no assistance from rude consultants. Please resolve this asap
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Alexander Forbes Financial Services's replyOfficial
13 Dec 2024, 09:35 Dear Reevona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Dec 2024, 09:35
Official
Dear Reevona
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation