NZ
Nandi Z
1 reviews | Active since Sept 2013
02 Jul 2025, 14:40
Poor Customer Service
I’ve been trying to move my pension fund over to Alex Forbes but it’s proving to be a HASSLE. I have a Superfund with another fund provider which I was exited from on the 30th of April by my old employer. Since then I have been trying to move my fund to AF but I have been given the runaround between the two providers with zero assistance from ANYONE. I have sent through countless emails and made countless calls to both providers and no one is interested in assisting me, clearly.
It’s absolutely unacceptable that I’ve been trying to get this resolved from the 30th of April. It is the 2nd of July.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
02 Jul 2025, 15:09Dear Nandi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Jul 2025, 15:09
Official
Dear Nandi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NZ
Nandi Z's updateReviewer Update
09 Jul 2025, 15:40I submitted this complaint 7 days ago. At what point will I receive said feedback?
NZ
Nandi Z's update09 Jul 2025, 15:40
Reviewer Update
I submitted this complaint 7 days ago. At what point will I receive said feedback?