Poor customer service

I haven’t been able to open my app for the last 2-3 months, when I call the call centre I’m left waiting for so long until the the call drops, I haven’t been able to log a 2 pot claim or even view my statement, when u call the call center and complain they just apologize and there’s no help, I have now tried almost everyday for the last 3 months, I don’t know what my provident fund is look like