Poor Customer Service

Good day,

I am extremely disappointed with the level of service recieved from AF. The level of incompetency is indescribable. Still waiting for my pension fund withdrawal it's over 2 months and to this day no one seems to know what is going on. I am told different stories every single week, no one communicates with me, I have to be the one following up.

Apparently someone from admin messed up and no one takes accountability for their mistakes. Can someone please sort this out urgently. All my creditors are phoning everyday for payment. This is creating anxiety and panic. I have lost all hope getting this matter resolved.