TT
Tina T
1 reviews | Active since Oct 2024
16 Oct 2024, 06:34
Poor customer service
Their service is disgusting. I submitted my two pot claim on the 11th September 2024. The claim only progressed last week but when it got to payment, on the tracker it says payment rejected. I tried to contact them but they keep you on hold for over 20 minutes and nothing is being done about your calls. They are not replying to my emails.
How am I suppose to know why my payment was rejected and what do they need from me so I can get my money????
It is so frustrating to stay on the line for long and still do not get assistance. What kind of service is that? No update at all
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
16 Oct 2024, 19:57Dear Tina,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Oct 2024, 19:57
Official
Dear Tina,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations