poor customer service

Complaint about extremely poor customer service at Alexander Forbes by Mr Etsebeth - we have been clients of Alexander Forbes for many years - we have a pension fund payment requested in September 2014 and was promised payment by no later than 31 January 2015 - to date we have been held on line and been **** to on a daily basis! The administrator handling our file and the payment thereof is called Mpho Ntikane and have been giving all the types of excuses one can even try to think of but still nothing gets done - we have been fed so many lies and stories that I am surely convinced that Alexander Forbes is employing more than a few *********** employees and should be named and shamed! Sincerely mr Etsebeth