YK
Yanga K
1 reviews | Active since Sept 2018
29 May 2023, 23:27
Poor customer service
I have been trying to contact the customer service department for months now. Sent a email to Kusha Naidoo, who responded immediately requesting for someone to assist me with my query. This was the last email I got " Dear Isbell Trusting you are well. Kindly see below communication. Member has not been assisted. Kind regards
Chastry Moorkey Client Liaison Officer | Customer Insights and Escalations | Strategy and Customer Experience" and Isbell is yet to contact me, I don't know when
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
30 May 2023, 08:03 Dear Yanga
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 May 2023, 08:03
Official
Dear Yanga
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations