SM
Stanley M
1 reviews | Active since Mar 2022
22 Mar 2022, 19:09
Poor Customer Service
Alexander Forbes has failed to accurately pay my disability income since December 2021; I was later promised to wait for adjusted payment in March 2022 however my salary payslip for the 25th of March 2022 also came back with incorrect figures not even including the promised back pay for December, January and February. I have emailed several times without any acknowledgement or response to my emails.
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Alexander Forbes Financial Services's replyOfficial
23 Mar 2022, 10:49Dear Stanley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-3306
Alexander Forbes Financial Services's reply23 Mar 2022, 10:49
Official
Dear Stanley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-3306