MM
Mahlatse M
1 reviews | Active since Aug 2021
03 Feb 2024, 13:56
Poor customer service
Iv submitted my claim since June 2023 today is January 2024 I'm still waiting for my money, when I call no one knows what they are doing, when I email I don't get answers I'm looking for, what should I do? This is frustrating
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
05 Feb 2024, 08:14Dear Mahlatse,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Feb 2024, 08:14
Official
Dear Mahlatse,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations