POOR CUSTOMER SERVICE

Good day,

Alexander Forbes is a joke, and a horrible company to deal with. I have no faith in you guys, as you can't even get simplest of things right. I consider myself to be a patient and reasonable person, but someone like me will not get anywhere with a company that doesn't take the time to understand the queries of your customers. I fear having a serious issue and needing your help. Please get your act together!!

On the 11th of January 2018 at 09:45, I completed a Preservation Fund Withdrawal form, and attached the necessary documents which included a certified copy of my ID, proof of banking, tax number and POA. The form and documents were sent to **********

Having not received any response of any sort, I kindly sent a request to query if my mail was received on 14/01/2018. I didn't want to delay the process, and wanted an acknowledgement of my mail so that if my documentation was wrong or not received, I could resend them. In this query, I included the time and date, From and To addresses, as well as the subject line to assist in tracking my mail.

On 16/01/2018 I received a response from Joyce Zonele asking for my ID number to assist me further. I responded within 20 minutes with my ID number as requested.

I again received no feedback and requested once more to have someone follow up on my query on 19/01/2018. Emmanuel Gonzalvers then responded to me in the same day thankfully. He CC'd me in a mail to Joyce and ********** to check if my claim forms were received.

Today, 24/01/2018, I received an email from ZINTLE KWATSHA. She blatantly ignored my query and the mail trail by sending a standard response she probably copied and pasted.

"Good Day

Thank you for contacting Alexander Forbes Individual Client Services

Kindly find attached claim forms, kindly have duly completed and returned to us at your earliest convenience accompanied by the following:

Recently certified copy of ID Proof of banking (stamped transactional bank statement) Tax number Proof of address

Should you have any further queries, please do not hesitate to contact us either on ***or at **********

Kind regards

Zintle Kwatsha"

I do not accept this kind of service!! I refuse to respond to her email and I do not want to resend an email I sent on 11/01/2018 again to ********** It shouldn't take 13 days(working or non working) to advise if you have or haven't received an email.

If you have not received my email on 11/01/2018, then give me an email address of a specific person that manages the ********** mailbox other than Zintle Kwatsha. I then want that person to confirm that they received my forms and action request once and for all.