Poor Customer service

SARS wants proof of the amount that was debited from my cheque account towards my medical aid. I phoned Alexander Forbes on the 27th November to request proof of the money that was paid by me by debit order. The answer was that it will be emailed to me within 3 working days. I haven't received any thing. I phoned again the next day and they said it will be sent the same day. I didn't received any thing. I phoned numerous times after that without any positive response. SARS requested the document and they have already sent a warning letter that action will be taken against me if the document isn't handed in. The customer service received from Alexander Forbes is to say the least pathetic. The email contact details on the website doesn't work either. "Oops an error has occurred"

I would appreciate it if someone can assist me ASAP.

Reference no: 6 ********** 1578-00.