Poor customer service

I have been calling, email and used the online portal to get an update on a claim submitted in February and there has been no response. This is totally unacceptable behaviour for a financial institution that is profiting on our money. Your treatment of customers is uncalled for and disrespectful to say the least. I regret the day I chose to use you people to keep my money. Had I realised this was going to happen I would have never even trusted you.