Poor customer service

I am writing to express my dissatisfaction with the poor customer service and delays in processing my withdrawal request. I submitted my application in November, and after following up, I was told by a consultant that my application could be picked up at that time. I was advised to call back in a few days. Upon doing so, I was again informed that the consultant could not pick up my application, and I was asked to resend it to a personal email address.

After resending the application, I was told it would take up to 15 days for processing. Subsequently, I was asked for a bank confirmation letter, which I promptly provided. Despite my follow-ups, the process has been delayed further, and I continue to receive conflicting information. When I called for updates, I was given different stories, and even after lodging a formal complaint, I was told it would take four days to resolve—yet no progress has been made.

I have requested regular updates since last week, but I have not received any follow-up communication. I have had to repeatedly contact your complaints department, where I continue to receive the same runaround. Your consultants namely Amogelang have repeatedly promised to call back with updates but have failed to do so.

It is now well beyond the expected timeframe, and I am extremely frustrated by the lack of urgency and clear communication in resolving this matter. Please advise on the status of my payout and provide a concrete timeline for when I can expect to receive it. I would appreciate prompt action to resolve this issue.