LN
LIZO N
1 reviews | Active since Sept 2024
14 Sept 2024, 08:53
POOR CUSTOMER SERVICE
Hi, i have been retrenched on the 20th June 2024 and recieved a call from alex forbes financial advicer on the 05 August 2024, she told me that i will recieve my payment after six (6) weeks counting from my date of retrenchment, then i logged a call two weeks after the 05th of August but it was not answered, until today i have never recieved any payment or any kind of communication from them.
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Alexander Forbes Financial Services's replyOfficial
16 Sept 2024, 15:51Dear lizo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Sept 2024, 15:51
Official
Dear lizo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations