Hellopeter
Share Your Experience
NR
Ntswaki R

1 reviews | Active since Apr 2017

11 Sept 2018, 14:23

Poor Customer experience

I have been permanently employed from June 2016, three months later i contacted Alexander Forbes to check if my pension fund was rolling over- didn't get help. I later registered online but was advised my details were not linked to my profile since no information was showing online. Since then when i call then advise me to send emails which no one attends to. I have sent endless mails to them even this year but not get help at all.

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Sept 2018, 15:18
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Bengy Marais

NR
Ntswaki R's update16 Sept 2018, 22:49
Reviewer Update
Sadly am still waiting for a resolution from AF... They only good thing they thought I deserve is just an email asking me to explain my query and even after 5 days,my dearest AF has not even tried to maintain the relationship by calling me or even getting back to me.if I had a choice I'd take my business elsewhere, I just don't understand why it's so hard for them to maintain their horrible service because it's very bad anyway.