AW
Amelia Weir-Smith
1 reviews | Active since Aug 2019
20 Jan 2020, 14:45
Poor contact centre response. Left a message on the website.
I phoned the Alexander Forbes contact centre today. I was in the queue for over 14 minutes. No options given to route my call, no call back option. I left a message on the website to phone me back as I need urgent access to my pension fund details.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
21 Jan 2020, 16:54Dear Amelia,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Alexander Forbes Financial Services's reply21 Jan 2020, 16:54
Official
Dear Amelia,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,