tvdm
tannerjoe van der meulen
1 reviews | Active since Sept 2024
04 Sept 2024, 08:26
POOR COMMUNICATION / SERVICE FROM AF
THIS IS SO FRUSTRATING , THE WHATSAPP IS OFF THE WEBSITE IS OFF THE AF CONNECT APP IS OFF AND SIMPLY NO COMMUNICATION FROM THEM THIS IS UNACCEPTABLE REALLY AF YOU KNEW THE TRAFFIC WOULD BE HIGH AND NO FEEDBACK RIDICULOUS REALLY . PLEASE FIX YOUR APP .
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 09:38Dear Tannerjoe,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 09:38
Official
Dear Tannerjoe,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
tvdm
tannerjoe van der meulen's updateReviewer Update
04 Sept 2024, 09:41Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
On behalf of every AF CLIENT this is your response to everyone but still no feedback and still no veiwing of our benefits .
On behalf of every AF CLIENT this is your response to everyone but still no feedback and still no veiwing of our benefits .
tvdm
tannerjoe van der meulen's update04 Sept 2024, 09:41
Reviewer Update
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
On behalf of every AF CLIENT this is your response to everyone but still no feedback and still no veiwing of our benefits .
On behalf of every AF CLIENT this is your response to everyone but still no feedback and still no veiwing of our benefits .