ZM
Zikhona M
1 reviews | Active since Jan 2021
11 Mar 2021, 08:53
Poor communication and terrible service
I have almost had no feedback from Alexander Forbes regarding my late mom's provident fund claim. I know they have 12 months to investigate any other possible beneficiaries but come on now it's been almost 14 months already. The only bit of information I have ever gotten from them was when I was doing the chasing and enquiring about this and what I got was a very vague response. Why is it so easy to get people to take on your financial products but they literally have to beg and chase you to get their monies and claims!?
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
12 Mar 2021, 07:12Dear Zikhona M
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KYK-238
Alexander Forbes Financial Services's reply12 Mar 2021, 07:12
Official
Dear Zikhona M
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KYK-238
ZM
Zikhona M's updateReviewer Update
09 Jun 2021, 10:223 months later and still no results. The lack of communication is just appalling. I do not understand how such a big company can be this unprofessional.
ZM
Zikhona M's update09 Jun 2021, 10:22
Reviewer Update
3 months later and still no results. The lack of communication is just appalling. I do not understand how such a big company can be this unprofessional.