Poor communication and empty promises!

I'm so frustrated with Alexander Forbes! I was told by their financial advisor Kgalaletso Komane that my claim has been submitted and will be paid shortly.I had no feedback unless I made contact by sending numerous emails and making phone calls .When I made a call to the call centre I was told that they haven't received any claim as yet two months along the line! Today 4th December 2023 I received a message to say my claim will be paid in 6 weeks time and here I'm thinking as per the financial advisor that the payment should have been processed already!