BG
Bongani G
1 reviews | Active since Sept 2020
11 Oct 2023, 12:52
Poor Communication
My provident fund claim was sent to Alexander Forbes on the 19 September 2023 and to date I haven't received any communication from them, whenever I call them I get the same feedback that they have received my claim on the 19th September 2023 and that it is still in their pipeline. They can't provide me with the status of the claim and my problem is that there is no communication from them.
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Alexander Forbes Financial Services's replyOfficial
11 Oct 2023, 13:29Dear Bongani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2023, 13:29
Official
Dear Bongani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations