MI
Mariska I
1 reviews | Active since Sept 2024
04 Oct 2024, 12:55
Poor communication
Good day this is the second time I am writing a review. I have yet not received any communication since last week Wednesday. I have submitted my documents as requested yet still no feedback. I am highly disappointed in this. I don't get hold of AlexForbes via phone either. This is not acceptable
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Replies (2)MI
Mariska I's updateReviewer Update
07 Oct 2024, 09:21Still no response. It's been 21days.
MI
Mariska I's update07 Oct 2024, 09:21
Reviewer Update
Still no response. It's been 21days.
Alexander Forbes Financial Services's replyOfficial
07 Oct 2024, 12:57Dear Mariska
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Oct 2024, 12:57
Official
Dear Mariska
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations