wG
wesley G
1 reviews | Active since Aug 2022
31 Aug 2022, 17:53
Poor Communication
Extremely poor communication. AF had over 2 months to pay out my provident fund. Every time call I get a different excuse about a SARS, which they apparently have never seen before. There is no communication from the person managing my account and have to contently call to request feedback. This is really unacceptable from a large organization.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
02 Sept 2022, 13:40Dear Wesley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-6604
AAAA-6604
Alexander Forbes Financial Services's reply02 Sept 2022, 13:40
Official
Dear Wesley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-6604
AAAA-6604