MP
Michael P
1 reviews | Active since Jun 2009
09 Jul 2024, 09:39
Poor client service
Absolutely terrible client services. Administrator of our retirement funds, Suzanne Williams, has not returned any of my calls or acknowledged any of my emails. She respond to me or any of my HR colleagues. I have tried for two weeks with no joy. I have decided to invest somewhere else instead. They are useless. I have given up trying.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
09 Jul 2024, 16:22Dear Michael, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Jul 2024, 16:22
Official
Dear Michael, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
MP
Michael P's updateReviewer Update
23 Jul 2024, 08:40In fairness, post this review, the service I received from AlexForbes was tremendous and their people genuinely care. And they acknowledged the breakdown in their administration. And more importantly, fixed it! Well done AF.
MP
Michael P's update23 Jul 2024, 08:40
Reviewer Update
In fairness, post this review, the service I received from AlexForbes was tremendous and their people genuinely care. And they acknowledged the breakdown in their administration. And more importantly, fixed it! Well done AF.