Poor client service and poor technical assistance

This is the worst Fiancial service I have encountered in my life. I have been trying to do a claim on the 2pot withdrawal for more than 3weeks and loged a request for them to assist me,as they do have some sort off problem online, with no reponce what so ever from them. They can easily take your money, but paying out is a total nightmare. none off the portals, they asked you to submit your claim online or on whtat app not even this is working. This is by far very poor service and to think they got all your funds In there hands