cS
craig S

1 reviews | Active since Dec 2012

24 May 2021, 11:17

Poor business ethics from a reputable company

The usual run around story from a reputable company. Poor customer service and business ethics

I've been awaiting my pension withdrawal for around 3 months with no success. I have escalated the matter internally numerous times with no success. Around 4 hours of my life waisted speaking to *********** staff that blame the administrator and have no clue whats going on.

It feels like one needs to beg in order to get their own funds . One would say that the agents you speak too all go on special training on how to give customers the run around. Empty promises with no accountability or any remorse.

If a living soul has such an issue withdrawing his pension, imagine the battle with a member that passes on.

This review will just become one of many in their archives.

Lets all pray it was worth the effort

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply24 May 2021, 14:34
Official
Dear craig
 
Thank you for taking the time to advise us of the delays in your claim. 
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. 
I will investigate your query and provide feedback with the contact details provided.      
 
Kind Regards, 
 
Client Services 


JXF-372