Poor and very frustrating Service

Item: Alexander Forbes Financial Services
Rating: 1
Author: Modiri M

I've had a pending claim with AlexForbes for over 3 months now.

I have been patient with the process as I know it is not a quick one - but it's over 3 months now.

What frustrating and very under whelming is your customer service - it is lacking. there's no communication, there's no feedback - I have to initiate the communication and even with that there's not feedback.

Very poor service from you guys.

Helpful (0)

Replies (2)

Modiri M's updateReviewer Update

21 Nov 2023, 14:55

I actually went through the other complaints for AlexForbes just for the month of November 2023. You guys need to be exposed to the media - it's really bad

Modiri M's update21 Nov 2023, 14:55

Reviewer Update

I actually went through the other complaints for AlexForbes just for the month of November 2023. You guys need to be exposed to the media - it's really bad

Alexander Forbes Financial Services's replyOfficial

21 Nov 2023, 14:57

Dear Modiri

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards
Customer Insights and Escalations

Alexander Forbes Financial Services's reply21 Nov 2023, 14:57

Official