Poor and unpleasant Service from Alex Forbes

Hi There,

I need a clear explanation of what is happening with my claim. I submitted my claim on the 8th of September 2024. Till date I have not received any communication except for me calling in and holding on for hours before I get false information.

I was told that it takes upto 20 working days. On the 22nd of September I received an email for supporting documents which I did send on the same day. I am now told that the 20 working days waiting period starts afresh from when the supporting documemts have been received. When I called on the 7th I was told that the claim has passed verification and will now be sent Tax application, Today I am told that there is still a manual verification undergoing and only when it done it will be sent for TAX application. I spoke to the Team Leader Nothemba and Agent by the name of Thulisile.

Please assist with giving me a clear way forward on what needs to happen. When I want to cancel the claim I am told that I cannot cancel or amend the claim. This is so frustrating to your customers and I think you really do not take our concerns into consideration at this point.