Poor and putrid customer service from ***customer line

<p>We submitted all the required documentations for my Fiancee to have her Provident fund paid out but for the past two weeks we have received the most poor and ridiciously bad service from Alexander Forbes call centre ***. As they have been nothing short of useless even though they claim there our claim was a priority.</p> <p> </p> <p>I spoke to over 4 agents and 2 team leaders and all i got were empty promises and apoligies. we have been waiting for over two weeks to get this sorted out and all they can say is SORRY!!!!!!!! And when i call them tand obviously frustrated they place me on hold for over 5 minutes where i actually have to drop the call and call back...</p> <p> </p> <p>Totally pathetic from one of the so called great companies in SA</p>